Shipping & Returns Policy

Last Updated: July 20, 2026

At Pooja Saree Center, we want to ensure your shopping experience is pleasant and smooth, from checkout to delivery. Please read our detailed policies regarding shipping and returns below.

1. Shipping Rates & Delivery Timeline

We partner with leading domestic courier services to ensure your precious sarees reach you safely and on time.

• Free Shipping: Free shipping is automatically applied on all orders of ₹1,999 and above within India.
• Standard Shipping Fee: For orders below ₹1,999, a flat shipping charge of ₹99 is applicable.
• Processing Time: All orders are packed and dispatched from our Ahmedabad store within 1 to 2 business days.
• Delivery Timeline: Once shipped, standard delivery takes 4 to 7 business days depending on your location. Metro cities might receive orders faster (2 to 4 days).

2. Tracking Your Order

Once your order is shipped, we will send an SMS and email notification with your tracking number and courier link. You can also visit our Track Order page or contact our customer support team for real-time updates.

3. 7-Day Easy Return Policy

We pride ourselves on the quality of our handcrafted textiles. However, if you are not fully satisfied with your purchase, you can return or exchange the product within 7 days from the delivery date.

4. Return Conditions

To ensure eligibility for a refund or exchange, please make sure the returned sarees satisfy the following conditions:

• The saree must be completely unused, unwashed, and unstained.
• All original tags, price labels, and packaging must be intact.
• Very Important: Saree blouses must NOT be stitched, and the running blouse fabric must NOT be cut from the saree.
• Products purchased during clearance or clearance sales are eligible for exchanges only, not refunds.

5. How to Initiate a Return

Initiating a return is simple:

1. Send an email to returns@poojasareecenter.me or WhatsApp us at +91 93286 26046 with your Order ID.
2. Upload or attach a clear photo of the product showing it is unused with tags intact.
3. Once approved, our team will arrange a free reverse pickup from your address within 24-48 hours. If reverse pickup is unavailable for your pincode, you can self-ship it to us and we will reimburse up to ₹150.

6. Refunds Process

Once we receive your return shipment, our quality control team will inspect the item. Upon inspection and approval:

• Prepaid Orders: The refund will be credited back to your original payment method (Bank Account, Credit/Debit Card, or UPI wallet) within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Our customer support team will contact you to obtain your bank details, and the refund will be processed via NEFT bank transfer within 5 to 7 business days.